Terms & Conditions

Effective date - January 1, 2016

Sales & Refund Policy

Please review the description of the products and services you are purchasing carefully. The terms of sale that govern the services or products you purchase or subscribe to are simple. No refunds will be given on products.  Refunds for services will be given on a case by case basis. We strongly encourage you to come in for a service that allows us to use the products on you first in order for you to see how awesome they are for you!

Refund Policy

No refunds will be given on products sold.  If you are a paying customer who is not satisfied with the services provided, you will be entitled to a refund within the first 4 hours after the service was completed. All requests for a refund should go through Alicia Igess via email at alicia@aliciaigess.com.


We offer competitive prices for the products and services provided and offer discounts for volume or long-term service options. Please note we do not control or influence the prices offered by third-party partners. Make sure you understand any pricing details from third party providers that may have links or advertise on our site prior to making commitments. We will periodically offer introductory discounts for specific customer categories and the details will be outlined at the site as needed.

U.S. Sales Only

We accept transactions from billing addresses within the United States and most United States territories at this time.

Order Processing

We do not begin order processing until all of the required information is provided and full payment or a full authorization is received.

Proof of Purchase

We will provide a receipt at the time the transaction is completed. We will send you a confirmation of your transaction via email if you have included an email address with your order.

Payment Methods

We allow you to make your purchases using any of the payment methods described below. Please read our policies carefully, especially with respect to payment methods, before you subscribe or place your order.

Credit, Debit, and Check Cards

When you make a purchase for a service and products you may pay by credit, debit, or check card. When you provide us with your card information, we will obtain a pre-approval from the card company for the amount of the order, which may result in a corresponding block on your available credit while the pre-approval remains in place. Your card will be processed and billed when you subscribe or make a purchase. We accept MasterCard, and Visa credit, debit, or check cards associated with a billing address within the United States and most United States territories. Note: Debit cards and check cards have daily spending limits that may substantially delay the processing of your order. We require the credit, debit, or check card security code or zip code for your card for any online purchase to protect against the unauthorized use of your credit card by other persons. The security code is an individual three- or four-digit number specific to your card that may be printed on the back of your card, on the signature panel (if Visa, MasterCard).

Hours of Operation

We currently don’t have any normal hours of operation right now. However, we are definitely closed on Holidays. You can reach Urban Tangles by email at: info@untangleuniversity.com. Your request or concerns will be addressed within 72hrs.

Referral Program

We offer a referral program that gives our customers an opportunity to save money on the services we provide. We reserve the right to change the referral program incentives with prior notice to our customers displayed on our website or communicated to our customers through email, text or other method. Please confirm details of the referral program on our site.

Service Availability

We will use the latest technologies available to maintain the site urbantangles.com and minimize downtime on the site. The site will periodically undergo scheduled maintenance to provide our customers improved services and products. At that time, there may be some minimal interruption of services. We will communicate such interruptions prior to the date. In the event of an unplanned interruption we will make every effort to get back online as quickly as possible to minimize impact to our customers.

Service Cancellation

A 24-hour notice is required for all services.  There is a $25.00 fee for all no shows and same day cancellations. If your service is cancelled for any reason, you will be responsible for all applicable usage fees, deposits, prorated access charges, taxes, surcharges, or other charges.

Other Terms and Conditions

We are not responsible for typographical errors. We reserve the right to cancel a transaction if there was a typographical error on the site concerning the service pricing or service availability. We reserve the right to change the terms and conditions of transactions at the site at any time with notification to the customer(s). We may make changes to any products or services offered aturbantangles.com, or to the applicable prices for any such products or services, at any time, with notification to the customer(s).  We will make an effort to update the information with respect to products and services on the site within a reasonable time to provide our customers with the latest up to date information possible. We reserve the right to do any of the following, at any time: (1) to modify, suspend or terminate operation of or access to urbantangles.com, or to any portion of urbantangles.com, for any reason; (2) to modify or change urbantangles.com, or any portion of the site, and any applicable policies or terms; and (3) to interrupt the operation of urbantangles.com, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes. To the extent permitted by law, all sales at urbantangles.com are governed by law, without giving effect to its conflict of law provisions. No Urban Tangles employee or agent has the authority to vary any of the urbantangles.com policies or the terms and conditions governing any sale. Any changes will be through a written authorization from Urban Tangles management. If any of the aforementioned policies are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such policy shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the policy, so that the policies shall remain in full force and effect. Urbantangles.com failure to insist on or enforce strict performance of these policies shall not be construed as a waiver by Urban Tangles of any provision or any right it has to enforce these policies, nor shall any course of conduct between Urban Tangles and you or any other party be deemed to modify any provision of these policies.