Return Policy

Return & Refund Policy

Do you have a question or concern regarding your order? We're here to help.

We have dedicated support to answer any question you may have about Urban Tangles Textured Hair Extensions, Urban Tangles Products purchases or deliveries. If you have questions regarding orders, contact us at 404-441-1922 Monday - Friday 10:00 a.m. - 4:00 p.m. EST or email us at info@urbantangles. We recommend calling during business hours for quicker responses. We ask you to allow up to two business days for an email response.

Note: Please contact us by phone or email. Contacting us by both will delay a response to your inquiry.

We will only accept unworn hair extensions in their original condition within 7 days of receipt of delivery. Original condition is defined as how we sent it out to you the hair extensions cannot be cut or unaltered. We will NOT accept altered extensions, extensions with broken hair ties nor extensions with cut or missing elastic(s).

You will be reimbursed the cost of the item(s) at the time of purchase and any sales tax paid for the item(s). You will not be reimbursed any shipping costs or associated shipping taxes.

Please contact us at to initiate a return or exchange. Please note, all returns are subject to $15 restocking fee.

NOTE: Failure to adhere to our return policy will result in your return being denied and the items purchased will be shipped back to you.  

We will not give refunds nor credits for:

  • Returning hair extensions not in the original condition 
  • Returning used or altered products & hair extensions
  • Returning final sale items